1. Introduction
iSource Agency (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website isource.agency or interact with us digitally.
This policy is designed to comply with applicable data protection regulations, including but not limited to:
- General Data Protection Regulation (GDPR – EU)
- California Consumer Privacy Act (CCPA/CPRA – USA)
- Applicable data protection laws in Colombia and other jurisdictions
2. Information We Collect
We may collect the following types of personal data:
a. Information You Provide Voluntarily
- Name
- Email address
- Phone number
- Company name
- Any other information you submit via forms, emails, or contact requests
b. Automatically Collected Information
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Referring URLs
c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze website performance. For more details, please refer to our Cookie Policy.
3. How We Use Your Information
We use your data to:
- Respond to inquiries and provide requested services
- Improve our website and user experience
- Send marketing communications (only with your consent where required)
- Comply with legal obligations
- Prevent fraud and ensure security
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your data based on:
- Your consent
- Performance of a contract
- Legal obligations
- Legitimate interests (e.g., improving services)
5. Sharing of Information
We do not sell or rent your personal data.
We may share your information with:
- Service providers (hosting, analytics, CRM tools)
- Legal authorities when required by law
- Third parties necessary to deliver services (e.g., payment processors)
All third parties are required to maintain confidentiality and data security.
6. International Data Transfers
Your information may be transferred and processed outside your country. We ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
7. Your Rights
Depending on your location, you may have the following rights:
- Access your personal data
- Correct inaccurate data
- Request deletion (“Right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact us at: info@isource.agency
8. Data Retention
We retain your data only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
9. Data Security
We implement appropriate technical and organizational measures, including:
- SSL encryption (HTTPS)
- Secure servers and restricted access
- Internal data protection policies
However, no system is 100% secure.
10. Cookies Policy (Summary)
We use cookies to:
- Ensure website functionality
- Analyze traffic
- Personalize content
You can manage your cookie preferences via the consent banner.
11. Third-Party Services
Our website may use third-party services such as:
- Google Analytics
- Marketing automation tools
- CRM platforms
These services may collect data in accordance with their own privacy policies.
12. Children’s Privacy
Our services are not directed to individuals under 13 (or applicable age). We do not knowingly collect data from children.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
14. Contact Information
If you have any questions or concerns:
📧 Email: info@isource.agency
🌐 Website: https://isource.agency