The growing reach of ChatGPT in Marketing

The growing reach of ChatGPT in Marketing

ChatGPT is an amazing solution that helps businesses of all sizes optimize their marketing campaigns and make data-driven decisions.

According to an AI Index study, demand for AI-related skills is increasing in almost all industrial sectors in the United States. And indeed, the number of job postings related to AI increased on average from 1.7% in 2021 to 1.9% in 2022. The study also notes that in countries such as the United States, private investment led the way, allocating 47.4 billion dollars to AI, a figure that is 3.5 times more than that of China, second in the list. And attending to areas, the one with the highest private investment was the medical sector (6.100 million); followed by the cloud and data management and processing (5.900 million); and fintech (5.500 million).

Nevertheless, with the arrival of the fifth generation of Chat GPT from the White House, serious consideration is being given to drawing up a series of legal rules to establish control over this Artificial Intelligence. The legislation of governments has needed to adapt with the emergence of new technologies. Something that will continue to happen with Artificial Intelligence.

ChatGPT is a solution developed by OpenAl that has managed to exceed 100 million users in its short life. A recent UBS study has just confirmed that ChatGPT is the fastest growing consumption system in history. The research also highlights that the total potential market in which ChatGPT operates could reach a value of 1 trillion dollars.

But what makes this chat system so attractive? This tool is based on a conversational artificial intelligence model, which means it has been trained to hold coherent and accurate conversations with users, as the strategic implementation of this AI can bring a variety of benefits, including its potential to generate high-quality content, create personalized messages and generate potential customers for marketing, as ChatGPT is a reliable and accurate tool that can generate quick responses or automate tasks that usually take time.

In view of the above, let us see the 5 implementations of ChatGPT in marketing that are most favoring companies today:

This conversational artificial intelligence tool is very useful for improving your content marketing and SEO. It can also help you identify relevant keywords, generate ideas, and optimize content to get greater visibility in search engines. If you use the tool properly, asking the right questions, you will not only reduce the amount of time it takes to conduct a keyword research, but also get more relevance, low cost and better results.

Companies can also use ChatGPT to create complete content, including blog posts, product descriptions, success stories, among others. In this case, the tool is provided with a brief description of the topic and the tool will generate a complete article. Companies can edit the generated content to ensure that it fits their brand style and objectives.

In customer service ChatGPT can offer real-time assistance through a chat interface, enabling customers to interact with the system to ask questions and get immediate answers in a natural and fluid way. It can also automate responses to frequently asked questions and repetitive tasks, which helps reduce the workload of customer service agents and improve response times. Most striking is that it can analyze the sentiment behind customer interactions, allowing companies to identify and proactively address issues.

The tool can help companies analyze large amounts of data to identify patterns and trends. This can help companies make informed decisions about their customers, operations and products.

ChatGPT can be used to conduct market studies and surveys. This solution can help companies get information about their audience’s preferences and needs, which can significantly influence their marketing strategy.

As artificial intelligence continues to evolve, so will its applications in the marketing field. By working the benefits of Artificial Intelligence, companies will be able to better understand their target markets and create more effective and personalized marketing campaigns. In the near future, we can expect more and more companies to use ChatGPT to boost their marketing efforts, and the results will surely be effective.

We know the importance of positioning in your company, and we also know that a correct strategy is one of the first steps to achieve success. At Isource Marketing we have 2 regional offices and local presence in Miami, Florida-USA and throughout the main countries of Latin America, so we are always ready to help you create that strategy for your company no matter where you are.

 

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Public Relations & Artificial Intelligence – A new Alliance

Public Relations & Artificial Intelligence – A new Alliance

As digital transformation advances, many companies are turning to Artificial Intelligence (AI) to streamline repetitive processes and become more efficient. Public relations (PR) does not avoid this reality, since more efficient and successful public relations campaigns may be created by making clever use of AI. According to a study by the CIPR (Chartered Institute of Public Relations), the use of this technology in PR will triple in the next five years.

Thanks to AI, companies can quickly search for information available on digital platforms and take the content of interest to their customers by programming a search bot. It’s also used to monitor media coverage of products and services of competitors. It then provides PR professionals with better access to the data required for a clear understanding of the performance of a press release and identifies any necessary adjustments. Relying on an AI system to seek out specifically defined information and present it in an easy-to-read format, dramatically accelerates the process of analyzing and interpreting data from multiple, concurrent channels, allowing for a more complete overview delivered in less time. For example, a quick evaluation of a particular article or social media post offers a greater insight into the target audience’s preferences and reveals the performance updates used to measure the outcomes.

According to a New Vantage study, it is estimated that 99% of organizations are investing in AI or Big Data

Here are some examples of tasks that an AI system can perform in PR:

1- Text-to-Speech (TTS) technology: AI offers more and more diverse ways to make life easier. Today, for example, TTS solutions are used for a variety of purposes: whether to optimize schedules, automate processes, or stand out from the competition, this technology improves your customer service experience by detecting voices and converting them to text. This is useful for transcriptions of media interviews and searching for podcasts or press conferences.

2- Predictive analysis: This type of analysis offers tools that help personalize reporting angles for journalists based on interests, past coverage, personalities, and trends, and predicting the likelihood of news information being covered.

3- AI-assisted contact recommendations: While not yet perfected, there are tools that can help you proactively discover reporters writing about the IT industry, allowing you to target the outlets most likely to publish your news rather than manually compiling traditional media lists based on category and keyword searches.

4- Video Authenticity Monitoring – There are even tools that can be used to monitor “fake” videos that could negatively affect brand reputations.

5- Engagement analysis: Tools for performing advanced sentiment analysis on social media are also being developed.

6- Natural language generation: Using this technology, machines can produce information and convert it into different languages for wider distribution.

 

Challenges of AI in PR

As organizations accelerate their digital transformation, the issues in PR service management concentrate on rebuilding businesses while minimizing downtime. This year’s major challenge is on applying AI to more and more day-to-day tasks. However, at Isource Marketing, we identify two additional challenges: monitoring accuracy and data security. 

As the volume of digital content increases, so does the challenge of accurately monitoring and measuring it. Media monitoring companies play an essential role in the information supply chain, capturing vast amounts of content, data, and metadata daily. Historically, media monitoring organizations depended on manual human labor to gather and evaluate this data; now, AI and machine learning are becoming increasingly essential. Similarly, privacy and security are the main factors that influence the availability of data and resources for a public relations officer, and it becomes another challenge because these data are generated from millions of users around the world (personal data of journalists, influencers, IT companies, etc), and there is a possibility that vulnerabilities exist and are taken advantage. Some companies have already begun working creatively to overcome these obstacles.

 

With an increasing need for AI, what is the function of the communicator or public relations professional?

To avoid being stuck with PR tools from the past, PR professionals must go further into achieving goals with companies in a disruptive and inventive way, with the help of new technology. Machines do not capture knowledge from the outside as the human brain does, and they do not have feelings or experiences, or even perceive what is happening in their environment as easily. These tools are based on information previously directed by people.

Regardless of technology, it is important to consistently keep a human value in the relationship of PR work

When developing a communication strategy, a brand may be unwilling to communicate with a robot or computer because it is a strictly “relational” activity. As a result, regardless of technology, it is important to consistently keep a human value in the relationship of PR work and to always be in direct and personal contact with the client. AI and technology, in general, should be viewed as a professional’s partner in public relations. This is how the interpretation of the AI’s results and the subsequent action plan should be personally supervised and endorsed.

Isource Marketing we see AI as a tool to embrace and provide advantages in data collection to focus on metrics and creativity in the marketing industry. Our strength is technology, but we also understand and adhere to the principles of a sense of belonging and closeness to our customers, because most of the critical responsibilities of public relations professionals demand a high degree of personal approach.  For this, we are guided by four capabilities in our PR area: the development of creative strategies, the establishment of client trust, the creation of original content and narratives, and the empowerment and development of new business relationships. If you need advice on this subject, contact us! We will be happy to help you:: https://isource.agency/#services

 

 

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